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Privacy Policy

A legal disclaimer

Privacy Policy

Effective Date: [Insert Date]
Company Name: Nexus Home Media Inc.
Website: www.nexushomemedia.com

1. Introduction

Nexus Home Media Inc. (“Nexus Home Media,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information of our clients, website visitors, real estate professionals, and partners.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website

  • Create an account

  • Book photography or media services

  • Purchase a membership

  • Communicate with our team

We operate in compliance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

2. Information We Collect

A. Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Brokerage or company name

  • Billing address

  • Property address

  • Account login credentials

  • Payment information (processed securely by third-party providers)

B. Service & Property Information

  • Property access instructions

  • Listing details

  • Staging notes

  • Special media requests

  • Floor plan measurements

C. Technical Data

When you use our website, we may automatically collect:

  • IP address

  • Browser type

  • Device type

  • Pages visited

  • Cookies and analytics data

3. How We Use Your Information

We use collected information to:

  • Schedule and deliver photography, videography, drone, floor plan, and media services

  • Process payments and manage memberships

  • Send booking confirmations and reminders

  • Provide customer service

  • Improve our website and services

  • Send promotional offers (if you opt-in)

  • Comply with legal and regulatory obligations

4. Photography, Videography & Media Privacy

Nexus Home Media provides real estate media services including photography, videography, drone imagery, reels, floor plans, and related content.

Important considerations:

  • Clients are responsible for ensuring that sensitive or personal items are removed prior to photography.

  • We do not intentionally capture personal documents or confidential materials.

  • Media is intended for property marketing purposes.

  • Nexus Home Media may use completed media for portfolio, marketing, training, or promotional purposes unless otherwise agreed in writing prior to service.

  • Requests for confidentiality must be submitted in writing before the shoot.

5. Drone Services

All drone operations are conducted in accordance with Transport Canada regulations.

Drone footage focuses on the listed property and relevant surrounding context for marketing purposes. We do not intentionally collect personal information of neighboring individuals.

6. Payment Processing

All payments are processed securely through trusted third-party payment providers.

Nexus Home Media does not store complete credit card numbers on its servers. Payment processors comply with PCI-DSS security standards.

7. Membership Accounts

For VIP or subscription memberships:

  • We store account and billing information to manage recurring payments.

  • Members may cancel subscriptions in accordance with our Terms & Conditions.

  • Account data is protected using reasonable security safeguards.

8. Cookies & Analytics

We use cookies and analytics tools to:

  • Improve website functionality

  • Analyze user behavior

  • Optimize marketing campaigns

You may disable cookies in your browser settings, but some features may not function properly.

9. Sharing of Information

We do not sell personal information.

We may share limited information with:

  • Photographers, videographers, editors, or contractors assigned to your project

  • Payment processors

  • IT service providers

  • Legal authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

10. Data Security

We implement administrative, technical, and physical safeguards to protect personal information against:

  • Unauthorized access

  • Loss or theft

  • Misuse or alteration

While we take reasonable steps to protect data, no system can guarantee complete security.

11. Data Retention

We retain personal information and media files as necessary for:

  • Business operations

  • Legal compliance

  • Archival and portfolio purposes

Clients may request access to or correction of their personal information at any time.

12. Your Rights

Under Canadian privacy laws, you have the right to:

  • Request access to your personal information

  • Request corrections

  • Withdraw consent where applicable

  • Request deletion (subject to legal and contractual limits)

To make a request, contact us at:

📧 Email: [Insert Email Address]
📞 Phone: [Insert Phone Number]

13. Third-Party Links

Our website may contain links to third-party websites. Nexus Home Media is not responsible for the privacy practices of those websites.

14. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date.

15. Contact Information

Nexus Home Media Inc.
[Business Address]
Email: [Insert Email]
Phone: [Insert Phone Number]
Website: www.nexushomemedia.com

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